> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getuntyped.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Mailbox Management

> View and manage your connected email accounts

## Your Mailboxes

View your connected email accounts in the Mailboxes section of your [Untyped dashboard](https://app.getuntyped.ai).

<Note>Adding additional mailboxes will be available shortly. Currently, you can manage the mailbox you connected during onboarding.</Note>

## Understanding Mailbox Status

Your mailbox can have different statuses depending on its current state:

### Active

Your mailbox is connected and working normally.

**What this means:**

* ✅ Connection to your email provider is healthy
* ✅ Emails are syncing regularly in the background
* ✅ Drafts are being generated for new emails based on your rules
* ✅ Your AI agent is learning from your email patterns

Everything is functioning as expected. No action needed.

### Syncing

Your mailbox is currently processing emails.

**What this means:**

* 🔄 New emails are being analyzed and imported
* 🔄 The knowledge base is being updated with new contacts and patterns
* 🔄 Drafts are being generated for emails that need replies
* 🔄 Labels are being applied based on your auto-categorization settings

**When you'll see this:**

* During initial setup (can take 10-30 minutes for large inboxes)
* After reconnecting a mailbox
* When processing a backlog of emails
* Periodically during normal operation (usually very brief)

<Tip>First-time sync can take a while for large inboxes. This is normal - your agent is learning from your entire email history.</Tip>

### Error

There's a connection problem that needs your attention.

**What this means:**

* ⚠️ Untyped cannot access your mailbox
* ⚠️ No new emails are being synced
* ⚠️ Draft generation has stopped
* ⚠️ Immediate action required to restore service

**Common causes:**

* **Password changed**: You updated your email password but didn't reconnect
* **Permissions revoked**: You removed Untyped's access in your Google/Microsoft account settings
* **Token expired**: Your authentication needs to be refreshed (happens automatically every few months)
* **Account suspended**: Your email provider has temporarily blocked access

**How to fix:**

1. Go to your Mailbox settings in the dashboard
2. Click "Reconnect" on the mailbox showing an error
3. Sign in and reauthorize Untyped's access
4. Syncing will resume automatically

<Warning>If you see an error status, fix it as soon as possible. Your AI agent can't generate drafts or learn from new emails until the connection is restored.</Warning>

### Paused

You've temporarily stopped syncing for this mailbox.

**What this means:**

* ⏸️ Not syncing new emails
* ⏸️ No new drafts being generated
* ⏸️ Existing data and settings are preserved
* ⏸️ Can be resumed anytime with one click

**When to pause:**

* Going on vacation and don't want draft suggestions piling up
* Testing settings with a different mailbox
* Temporarily reducing email processing load
* Troubleshooting connection issues

**While paused:**

* Your emails still arrive normally in Gmail/Outlook
* Untyped just isn't processing them
* All your data, rules, and settings remain intact
* Resume anytime to catch up on missed emails

## Need Help?

If you're experiencing mailbox issues, email [hi@getuntyped.ai](mailto:hi@getuntyped.ai)