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Your Mailboxes

View your connected email accounts in the Mailboxes section of your Untyped dashboard.
Adding additional mailboxes will be available shortly. Currently, you can manage the mailbox you connected during onboarding.

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Understanding Mailbox Status

Your mailbox can have different statuses depending on its current state:

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Active

Your mailbox is connected and working normally. What this means:
  • ✅ Connection to your email provider is healthy
  • ✅ Emails are syncing regularly in the background
  • ✅ Drafts are being generated for new emails based on your rules
  • ✅ Your AI agent is learning from your email patterns
Everything is functioning as expected. No action needed.

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Syncing

Your mailbox is currently processing emails. What this means:
  • 🔄 New emails are being analyzed and imported
  • 🔄 The knowledge base is being updated with new contacts and patterns
  • 🔄 Drafts are being generated for emails that need replies
  • 🔄 Labels are being applied based on your auto-categorization settings
When you’ll see this:
  • During initial setup (can take 10-30 minutes for large inboxes)
  • After reconnecting a mailbox
  • When processing a backlog of emails
  • Periodically during normal operation (usually very brief)
First-time sync can take a while for large inboxes. This is normal - your agent is learning from your entire email history.

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Error

There’s a connection problem that needs your attention. What this means:
  • ⚠️ Untyped cannot access your mailbox
  • ⚠️ No new emails are being synced
  • ⚠️ Draft generation has stopped
  • ⚠️ Immediate action required to restore service
Common causes:
  • Password changed: You updated your email password but didn’t reconnect
  • Permissions revoked: You removed Untyped’s access in your Google/Microsoft account settings
  • Token expired: Your authentication needs to be refreshed (happens automatically every few months)
  • Account suspended: Your email provider has temporarily blocked access
How to fix:
  1. Go to your Mailbox settings in the dashboard
  2. Click “Reconnect” on the mailbox showing an error
  3. Sign in and reauthorize Untyped’s access
  4. Syncing will resume automatically
If you see an error status, fix it as soon as possible. Your AI agent can’t generate drafts or learn from new emails until the connection is restored.

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Paused

You’ve temporarily stopped syncing for this mailbox. What this means:
  • ⏸️ Not syncing new emails
  • ⏸️ No new drafts being generated
  • ⏸️ Existing data and settings are preserved
  • ⏸️ Can be resumed anytime with one click
When to pause:
  • Going on vacation and don’t want draft suggestions piling up
  • Testing settings with a different mailbox
  • Temporarily reducing email processing load
  • Troubleshooting connection issues
While paused:
  • Your emails still arrive normally in Gmail/Outlook
  • Untyped just isn’t processing them
  • All your data, rules, and settings remain intact
  • Resume anytime to catch up on missed emails

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Need Help?

If you’re experiencing mailbox issues, email [email protected]